Svaraa is different because we offer you an exquisite range of fine jewellery designs from India and a unique and hassle free online shopping experience that you're sure to enjoy.
We are located in Surat, Known as a Diamond City of India. We design and manufacture all our jewellery in India.
All our jewellery are manufactured in India. We strongly believe in MADE IN INDIA.
No, we don't have a print catalog as of now.
No, we do not offer any additional discounts. Our all-inclusive MRP is lower than most stores and online websites. Our products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices.
Yes. You may contact our Customer Care team at 1800-212-4568 or email@example.com and they will help you with a customized gift card. Our discount vouchers or gift cards are not applicable on Coins.
It might so happen that we discontinue certain pieces or relocate it to some other page. However, we will try our best and make it available for you. Contact Svaraa Customer Care team.
Svaraa provides free shipping on all items within India.
For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. We have several products under the Same Day Shipping section. These are ready to ship products and will be delivered to your address within 2 to 7 business days. You may browse these products here: Fast Shipping (Link) .
The rest of our products are 'Made to Order' and it takes us 7 to 14 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.
Please note that the business days mentioned do not include Sundays and festive holidays.
We process the national delivery only through reputed insured couriers like Bluedart, BVC Logistic. Please check if we deliver to your pin code. If there is no courier service available in your area, Contact Svaraa Customer Care team.
Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Bluedart or BVC Logistic for orders within India. Please do not accept any package that has been tampered with.
No, Please contact our Customer Care team at 1800-212-4568 for assistance.
Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer Care team at 1800-212-4568 for assistance.
For orders that are ready for dispatch, we will be able to reship it to your new address as soon as the consignment is returned back to us.
Returns and Exchanges
Our 15-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 15 days of the date of delivery. Yes, it's that simple. We can only accept the product without custom engraving, in its original condition and with the original invoice and certification.
This is, however, applicable for orders within India only.
No. When we said, we'll return the money you paid in full, we meant it.
We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 15-day money back policy.
This is, however, applicable for orders within India only.
Contact our customer care team at 1800-212-4568.
As soon as we receive your request we will courier you a Svaraa tamper proof package. This will come pre-printed with our return address and unique serial number. It will also have your Name and Address on the outside return area.
Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Svaraa. Note that once the package is sealed, it cannot be opened unless destroyed.
Once your package is ready, just contact our customer care team and we will send a courier to pick it up from you.
In some locations, it may so happen that our logistic partners do not offer a reverse pick up. In such a case, we will share the nearest location of our logistic partner where you can drop your tamper proof package of Svaraa jewellery.
You will not be charged anything for this return shipping. In case, there are any expenses incurred by you, please send us a scanned copy of the receipt and we will be happy to reimburse these to your Svaraa account.
Once your returned item is received by Svaraa, your refund or new item will be processed.
We offer a Lifetime Exchange & Buy-back on all purchases made from Svaraa, within India. The product along with the original product invoice and certificate can be returned for buy-back or exchanged basis its current market value, with deductions towards making charges and Rs.500 or as per courier partner for return shipping charges. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable.
For details, click here (Return Policy Link)
Please call our Customer Care team and they will be able to help you. You can customize the gold karatage and the diamond colour-clarity combination online as per your choice.
Please call our Customer Care team and they will help you with possible choices.
Please call our Customer Care team and they will help you with possible choices.
We have a complimentary plastic ring sizer that we'd be happy to send across to you. We'd love to help you get your ring size it right the first time!
This service is applicable on orders within India only.
You can use the drop down menus in our top navigation bar to browse by piece type or by gem. We also have very powerful text search. Just type what you are looking for in the search box in the upper right-hand corner of the site. You can find colors, styles, and price ranges this way also.
Rest assured, Svaraa.in uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).
Your jewellery will arrive in exclusive Svaraa gift boxes.
All diamond and gemstone jewellery bought from Svaraa.in is certified by SGL, IGI,DGLA, GIA or HKD and all gold jewellery bought from Svaraa.in is BIS hallmarked, some of the most respected and trusted diamond grading bodies in the world.
Yes we can arrange a duplicate for you for Rs 500. It will come with copy/duplicate written across the certificate as a watermark.
For delivery outside India, we will be charging an additional 20 USD as shipping charges.
In case your ring does not fit well, we will be happy to replace it with a new ring in the new size, with free to and fro shipping. If it is a bigger ring you require, we will only charge you the additional price of the new ring, as listed on our website. For a smaller ring, we will be happy to refund you the additional amount paid by you while placing the initial order. This is applicable on re-sizing requests received within 15 days of shipping date.
Currently, this service is available for orders within India only.
Absolutely! Our products are offered with no overheads like rent and inventory costs, so we happily pass on the benefit to our customers.
Choose from our extensive collection of jewellery and accessories, and create moments that will last a lifetime!
We've taken care to ensure we avoid any costing involved in traditional showroom, so that your purchase reaches you without any middlemen involved, encouraging quality delivery.
Choose from our extensive collection of solitaires in various shapes and sizes, each of which is certified for authenticity by renowned names like the Gemological Institute of America (GIA) and International Gemological Institute (IGI).
From the moment you decide to buy from us to the moment you are hand delivered your product, you are in for an efficient and a one-of-its-kind shopping experience, with a seamless process in place and a customer care team that truly cares for your concerns.
Conflict diamonds are diamonds that are mined in many conflict zones in Africa and are illegally sold in order to fund wars, hence earning the name “conflict diamonds” or “blood diamonds”. At Svaraa we believe in being just and ethical about our diamonds, and have ensured that our diamonds are conflict free. We understand that we owe a duty of care to the world we live in and hence have taken care to provide diamonds in an environmentally responsible manner.
We sell exclusively at www.Svaraa.in. One of the perks of being an online store is that it allows us to avoid most inventory costs that are otherwise involved in a physical storehouse that showcases its products. This helps us sell our solitaires at a reasonable price to you. After all, we look to keep you happy!
For purchases within India, we have a 15-Day No Questions Asked Money Back Policy that is meant to give you sufficient time to make sure that your purchase is perfect. If, for any reason, you feel the need to return your solitaire, we will be happy to provide you a full refund or exchange, within 15 days of the date of delivery. Please note that this is subject to a value limit of Rs. 5,00,000/- in case of solitaires.
We also offer you a Lifetime Exchange Policy on Solitaires wherein you may upgrade your solitaire back at 90% of its current market value. This is subject to a value limit of Rs. 10,00,000/- for solitaires.
We also offer you a Lifetime Buy Back Policy on Solitaires wherein you may sell your solitaire back to us for 80% of its current market value. This is subject to a value limit of Rs. 10,00,000/- for solitaires.
Please note that Solitaire Diamonds can also be exchanged with any other Svaraa product or solitaire at 90% of its current market value. This is, however, subject to a value limit of Rs. 10,00,000/-
You may contact us via mail, phone or chat and we will be happy to courier a Svaraa tamper proof package to you. Please secure your solitaire in this package, along with the original packing material and certificate. Once you have the package ready, contact us and we will have it picked up from you through courier service.
We will refund the money to your bank account or credit card once we have received the solitaire. Please note that in case of an exchange, you will be receiving a voucher of the exchange value from us. This voucher can be used to purchase jewellery available on our website.
Please note, this is applicable for orders within India only./p>
Making an online purchase
Please follow these simple steps:
- Select your piece of Jewellery and 'Add to your Shopping Bag'.
- Click on 'Secure Checkout' if you have finalized your order, else 'Continue Shopping'.
- Enter your Email Address and Name on the Secure Checkout Screen and proceed for Billing and Shipping.
- Enter your shipping details and continue to the Payment Options.
- Select your Mode of Payment and Place the order.
- You will receive an order confirmation email to the e-mail you provided while placing your order.
Sure. You can browse through our designs on the website and order your selected design by phone. Our customer Care representative would help you place the order. Please contact them at 1800-212-4568
Yes. Your order confirmation will be sent to the e-mail you provide while placing your order..
Please contact our Customer Care team at 1800-212-4568 to cancel your orders.
Please log in to your Svaraa account and track your order in the "Order History" section of your account.
Svaraa offers multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking and cash on delivery.
All Credit/Debit card details remain confidential and private. Svaraa and our trusted payment gateways use SSL encryption technology to protect your card information.
There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.
Prices on Svaraa.in are subject to change without notice. Please expect to be charged the price for the Svaraa merchandise you buy as it is listed on the day of purchase
We accept VISA and Master Card (Indian cards only). You will need to key in your 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow.
All Credit/Debit card details remain confidential and private. Svaraa and our trusted payment gateways use SSL encryption technology to protect your card information
The refunded amount will be directly credited to your bank account after we receive your jewellery. Please mail or call our customer care team with your bank account and IFSC code which can be found printed on your cheque book.
After Purchase Questions
All sales prices are final and Svaraa does not price match. All our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time and our prices do too.
We offer complimentary ring resizing within 15 days from shipping date. If the design doesn't permit resizing, we will replace the ring free of cost with a new ring of the new size. Beyond 15 days from date of shipping, if the design permits, we can resize the ring for a small charge. This is applicable for orders within India only.
If there are any problems with the quality of the workmanship of your piece we'll repair it free of charge and pay the shipping too. If you damage a piece, we'll repair it for you for a very reasonable fee plus shipping: we want you to enjoy your piece, not have it sitting in a box! If you are still not satisfied with product, you can return the product to us within 15 days, we have a 15-day No questions asked Money Back Policy. This is applicable for orders within India only.
Of course, but we don't recommend it. We can't accept returns of items that have been modified by someone else. Having someone else work on a piece also voids the 15 day money back ,lifetime exchange and lifetime buyback policy, because these kinds of modifications, when done incorrectly, can damage the gems or the strength of the setting.
- Valid for a period of 12 months from the date of purchase.
- Any balance amount left in a used gift card can be reused within the validity period.
- Up to 5 gift cards can be used in single transaction.
- Gift card is valid for all products available on www.Svaraa.in except Gold coins.
- To redeem this gift card on www.Svaraa.in, please use the Gift Card option on the payment page and enter the above card number and card pin while placing the order. Partial redemption of the gift card is not allowed.
- For return of products purchased using gift cards, the money returned will be credited in form of Svaraa Gift card to the customer with 1 month validity.
- Svaraa is not responsible if the gift card is lost, stolen or used without permission.
- The gift cards cannot be replaced, refunded or exchanged for cash.
- Svaraa is the final authority on the interpretation of these rules. Products and services are subject to availability.
- Svaraa Cash points and Svaraa Credits can't be used to purchase gift cards.